Īirtable at its core is a hybrid between a spreadsheet and a database. We even have specific software for heuristic evaluation, like UX Check ! However, on a mobile device, the process of walking through and documenting problems has historically been an enormous challenge. Screenshots and annotations are easy to accomplish with desktop software. Heuristic evaluations aren’t hard to do on a computer. However, if you came across this during a heuristic evaluation, it would immediately pop out as an example of not using the language and concepts of your users. ![]() Your answer was “Start the timer in my time tracking app” right? No, of course it wasn’t, there’s nothing about this button which points to time tracking or a timer. I found this in the wild sitting next to a blank text field: Can you guess what this button does? The process of a heuristic evaluation forces you into ignorance-trashing the months of decisions that led you to where you are and makes you adopt an outsider's perspective.īy way of example, one of my favorite heuristic rules is “Match between the System and the Real World,” meaning your system should use natural language and concepts that your users would recognize and understand. Then, walk through your product while rigorously applying the ruleset and document when the rules break. To do a heuristic evaluation, you first define a ruleset. Think of it like a template cut into a specific shape that you hold above a product while scanning for problems. Jakob Nielsen, heuristic is a term he borrowed from computer science to mean an applied ruleset. Heuristic evaluation is a fancy term for a usability checklist for websites and apps. User experience designers like me use checklists to make sure our websites and products obey basic rules of usability and user expectations. I use checklists to remember to pack underwear when traveling. Doctors use checklists to cut down on medical mistakes. ![]() Checklists are fantastic at curbing our unconscious desire to ignore what we’re used to. To cut down on the shouting, one pilot reads through a flight checklist while the other checks off each individual item. They wouldn't be very good at identifying problems and making sure the plane was ready to fly. Imagine if, in the final moments before a plane were to take off, the pilots sat in their seats and yelled at each other. Doing an analysis on a mobile device just got a lot easier. ![]() Heuristic evaluation is a valuable technique to check the usability of a website or product.
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